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For more than 25 years, Roberta Matuson, president of Human Resource Solutions, has helped leaders in Fortune 500 companies and small to medium-size businesses create exceptional workplaces leading to extraordinary results. As a seasoned consultant, Roberta is considered a leading authority on leadership and the skills and strategies required to earn employee commitment and client loyalty.She is the author of the highly acclaimed book, Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around and is a highly sought after speaker, consultant and executive coach.
Category Archives: Musings
Return to Sender: A Letter to Netflix’s Reed Hastings
Dear Reed, It was so nice to finally hear from you this morning, as I would have expected you would have written right after you increased my bill by nearly 60 percent. I guess you were busy figuring out ways you were going to spend your newfound wealth. That being said, I read your letter [...]
Why Acting French Could Be the Best Thing to Happen to Your Business
I recently returned from a trip to France where I got to experience first-hand how the French do business. Here are a few of my observations. Every customer is greeted before any business is done. In fact, if you don’t say, “Bonjour,” the clerk will wait for you to do so prior to fulfilling your [...]
Also posted in Creating Exceptional Work Places, Customer satisfaction
Tagged Best practices from France
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Tagged Best practices from France
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The Quest for Immediate Results
I started a new weight loss program today and after I finished my first shake, I e-mailed my colleague and asked him if I looked 10 pounds thinner yet. He dared not to answer. What’s with us Americans and our need for immediate results? I see the same thing with American businesses. Companies say they [...]
Also posted in General Observations, Leadership, Learning and Development, Management, Thought Leadership
Tagged immediate results for leaders
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Tagged immediate results for leaders
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Momentum…How to Get Moving Again
Everyone around me is expressing how wonderful it feels to hang around the house this holiday season. No where in particular to go. Those that are working are thrilled to find out that business has basically come to a standstill for most. So how do you get things moving again after the holidays are over? [...]
Are You Chasing Your Tail?
A member of my family, who shall remain nameless, lost his cell phone the other day in our cottage. We did what most people would naturally do. We called his number and then went from room to room trying to follow his ringtone. Heck, we even turned the Disney Channel off so all hands could [...]
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