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Service Offerings
Click on link for a detailed explanation of each service area:
Consulting
Workshops and Seminars
Employee Training
Keynotes
Executive Briefings
Train-the-Trainer
Consulting
Companies must understand and adapt to generational changes within their workforce in order to stay competitive. We provide results-driven consulting that will put you well ahead of the curve in the following areas:
• One-on-one Management Support - Are you banging your head against the wall trying to get your multi-generational teams to work together? Are you and your managers spending too much time putting out "fires" caused by intergenerational friction? We can help you work out your specific generational challenges through one-on-one management consulting. We'll help you and your managers anticipate and respond to generational breakdowns quickly, giving you more time to focus on moving your team forward.
• Recruitment - Have you been using the same one-size-fits-all methodology to position yourself as an attractive suitor to candidates? Wonder why it's no longer working? Today's young job seekers have different expectations. It may be time for a major overhaul. We can help you analyze your current human capital requirements and perform a "recruitment facelift" that will help you target the specific generation(s) you want to pull in.
• Retention - Boomers care about health care and their 401(k)s. Millennials couldn't care less about "the far away future" and instead focus more on aspects like training, "tele-commuting," and "flex time." Do your current benefits package and workforce management strategies reflect the diverse needs of the generations? We can help you structure a more diverse menu of benefits that will help stop the costly turnover and maximize your recruitment investment. We can also help you make more informed and cost-efficient decisions regarding the training and development of younger employees for future leadership positions.
• Employee Communication/Conflict Resolution - Most conflicts that occur in the office tend to have little to do with communication and almost everything thing to do with generational differences. New boss, experienced employees? Seasoned employee, younger boss? Employees who disagree about what exactly constitutes a "casual dress code"? We can take you out of the heated generational fray by objectively analyzing the source of conflicts, coaching your managers, and decreasing the time they are spending refereeing unproductive conflicts.
• Knowledge Transfer -The great Baby Boomer retirement is beginning. How much will this set back your business when all their knowledge and expertise is lost for good? Protect your investment. We can help you plan and execute a mentoring program that will transfer critical knowledge and life experiences from highly experienced workers to less experienced employees. We can also help you retain valuable mature workers by setting up reverse mentoring programs, which will allow your seasoned workers to learn new skills from their techno-savvy younger co-workers.
Workshops & Seminars (2-4 hours)
Want to provide your managers, supervisors, and HR professionals with tools that will make your workforce more productive? Have us deliver an onsite Intergenerational Dynamics training workshop or seminar at your organization.
Management's understanding of where each generation is coming from is the first step towards bridging the communication gaps in your organization. Our hands-on sessions involve participants from the start, enhancing the leadership skills of both seasoned and newly minted management. We will explore the sometimes frustrating, often humorous, and always thought-provoking pitfalls created by generational gaps in the workplace and marketplace. Participants will leave with tools they can use across the generations to maximize employee engagement.
Employee Training (Time varies)
We provide ongoing Intergenerational Dynamics education offered at your location - as part of diversity, customer service training or management training. Our offerings include:
• Recruitment and Retention for each of the Generations
• Servicing Four Generations of clients and customers
• Leadership: Bringing out the best in each generation
• Customer Service for each Generation
• Selling to the Generations
Keynotes (20-75 minutes)
Fast-paced, information-packed, and customized; these presentations bring you up to date on the host of challenges confronting today's intergenerational workplace and leave you with an action-plan for solving these tough problems. Offerings include:
• The New Intergenerational Dynamic at Work - How do the four different generations - Traditionalists, Boomers, Gen X'ers, and Millennials - relate at work? We have tips and creative ideas that help companies bridge the gaps in their generational divide.
• Management for the Ages - They listen to iPods, download from iTunes, and talk to each other through IM… You're still listening to vinyl, learning to operate Word, and communicating "the old fashion way", i.e, face to face… How can older workers relate to their younger bosses and staff, and vice versa?
• It's 2010... Do You Know Where Your Employees Are? - Impending baby boomer retirements, a widening skills gap, and outdated approaches to hiring and retaining talented workers are combining to produce a "perfect storm" that threatens to destroy business performance in the year 2010 and beyond. Learn the steps that will help your organization weather the storm.
Executive Briefings (1 to 2 hours)
Interactive sessions, with some hands-on work, to provide participants with a general understanding of the issues faced by front line managers when leading an intergenerational workforce. Customized to any of the topics listed above.
Train-the-Trainer
Become a certified HR Resources Intergenerational Dynamics trainer. Call 413.582.1840 and ask about our Train-the-Trainer courses or email Roberta@YourHRExperts.com
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